Returns & Refund Policy for gshop.today
1. Eligibility for Returns : We accept returns for products that are unused, in their original condition, and accompanied by the original proof of purchase, such as the order number or receipt.
Some products may be excluded from our return policy due to hygiene or safety reasons, such as personal care items or perishable goods. Please check the product description or contact our customer service team for clarification.
2. Return Process : To initiate a return, please contact our customer service team within (7 to 10 working days) of receiving your order. You can reach us through (email@example.com). Please provide your order details and the reason for the return.
Our customer service team will guide you through the return process, including providing you with a return authorization number and instructions on how to return the product. Please ensure that the product is securely packaged to prevent damage during return shipping.
3. Refund Policy : Upon receiving the returned product and verifying its condition, we will process your refund based on the original payment method used for the purchase.
Refunds will generally be issued within ( 7 to 10 working days ) of receiving the returned product. Please note that it may take additional time for the refund to be reflected in your account statement, depending on your payment provider.
4. Return Shipping Costs : Unless the product is defective or damaged, the customer is responsible for the return shipping costs. If the return is due to our error, such as shipping the wrong item, we will reimburse the return shipping costs. Please provide us with the receipt or proof of shipping cost.
5. Customer Support : If you have any questions or need assistance with our Returns & Refund Policy, please contact our customer service team. We are dedicated to ensuring your satisfaction and will be happy to help you with any concerns.
6. Damaged or Defective Item : If you receive an item that is damaged or defective, please contact us immediately
7. Cancellations: If you wish to cancel your order, please contact our customer support team as soon as possible. If the order has not been processed and shipped, we will cancel.
8. Non-Refundable Items : Certain items may be non-refundable, as clearly stated in the product description or during the checkout process.
9. Modifications to the Policy : We reserve the right to modify or update this Returns & Refund Policy at any time. If you have any questions or require further assistance regarding our Returns & Refund Policy, please don’t hesitate to contact our customer support team. Thank you for shopping with gshop.today, and we look forward to serving you again in the future !